How We Work

From hello to live in weeks.

No six-month implementation. No consulting retainer. A real conversation, a live look at SURI™, and a platform our team builds for you — running in your Slack or Teams before most vendors finish onboarding.

Schedule a callSee the process
Launch timelineWeeks, not months
  1. Day oneInteractive consultation
  2. Same weekSee SURI™ live
  3. We build itWhite-glove configuration
SURI™ is liveAnswering your people from day one.
Three ways to work with Surge

Find your fit.

Every engagement starts with a conversation. From there, we recommend the model that makes the most sense for where you are.

SURI™

The platform does the work

65+ specialized HR agents answer your employees, coach your managers, and give your HR team a full workspace and live command center — in Slack, Teams, or mobile. No headcount required.

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Most popular

SURI™ + Services

The full model

SURI™ handles the volume — and Surge's senior HR team is in your corner for the moments that need a human. Strategy, escalations, complex situations, and ongoing HR leadership. Technology and expertise, together.

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Services

Senior HR leadership, on demand

For companies that need experienced fractional HR without the platform — or need human-led HR strategy to run alongside their existing tools.

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The process

White glove, start to finish.

  1. Step one

    An interactive consultation

    We start with a real conversation — not a sales call. We dig into your team, your gaps, and what's actually breaking. By the end you know exactly where you stand and what good HR looks like for your company.

  2. Step two

    See SURI™ live

    Watch SURI™ answer questions, coach a manager, and run the command center — live, not a pitch deck. You see exactly what your team needs before you commit to anything.

  3. Step threeWhite-glove

    We build it for you

    This is where the white glove comes in. Surge's team builds your entire configuration — agent setup, knowledge base, Slack or Teams connection, employee roster, and custom workflows. You don't lift a finger. We hand you a platform that already knows your company.

  4. Step four

    SURI™ goes live

    Your team starts getting instant HR answers from day one. Employees ask questions. Managers get coaching. HR has a workspace and dashboard. The platform runs — and we stay close to make sure it lands.

Day-to-day

The platform handles the volume. You handle what matters.

Once SURI™ is live, it works in the background — so your team isn't buried in inbound, managers aren't winging it, and employees aren't waiting three days for a policy answer.

The result: HR stops reacting and starts leading.

SURI™ handles the volume

  • Answers employee questions instantly
  • Guides managers through hard conversations
  • Surfaces what's due in the command center
  • Flags the situations that need a human

You handle what matters

  • Strategic guidance and people decisions
  • Complex, high-stakes escalations
  • The moments where experience beats speed
  • SURI™ + Services keeps senior HR in your corner
How it grows with you

Land on Core. Grow into Intelligence.

Every client starts with a proven foundation. In the first 90 days, SURI™ earns your trust — your team sees it work, your HR team feels the relief, and you start to see what's possible. From there, you grow into Operations and Intelligence as your needs evolve.

Live fast, immediate value.

From $7,500/mo
  • SURI™ in Slack & Teams
  • 65+ specialized HR agents
  • Employee self-service answers
  • Manager workflows
  • LOA add-on available

Workspace, workflows, LMS, and SuriSims.

From $12,000/mo
  • Everything in Core
  • HR Workspace & LMS
  • SuriSims practice scenarios
  • LOA Tracker included
  • Workflow Queue

Live command center, StackOne integration, proactive alerts.

From $18,000/mo
  • Everything in Operations
  • HR Analytics dashboard
  • Live command center
  • StackOne integration
  • Proactive alerts
See full pricing
What it's not

Let's be honest about what this isn't.

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Not a long implementation

We're not selling you a 6-month rollout with a project manager and weekly status calls. SURI™ goes live in weeks.

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Not a consulting engagement

No deliverables. No decks. No retainer that produces reports nobody reads. This is a platform — it works.

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Not another HR software tool

SURI™ doesn't replace your HRIS. It sits on top of it — and makes everything you already have more useful.

Ready to find your fit?

Schedule a call and we'll map your needs, your gaps, and the right way to work together.

Schedule a call